Privacy policy
Last update: March 21, 2024
This Privacy Policy describes how MENA SHOPPING (the "Site", "we", "us" or "our") collects, uses and discloses your personal information when you visit, use our services or make a purchase at https://mena .shopping/ (the “Site”) or otherwise communicate with us (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means you as a user of the Services, whether you are a customer, website visitor, or other person whose information we have collected in accordance with this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you consent to the collection, use and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes in our practices or other operational, legal or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last Updated” date, and take any other actions required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect and have collected in the last 12 months personal information about you from a variety of sources, as described below. The information we collect and use varies depending on how you interact with us.
In addition to the specific uses set forth below, we may use the information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and protect or defend the Services, our rights. and the rights of our users or others.
What Personal Information We Collect
The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term “personal information,” we mean information that identifies, relates to, describes or can be associated with you. The following sections describe the specific categories and types of personal information we collect.
Information We Collect Directly from You
The information you provide to us directly through our Services may include:
Basic contact details, including your name, address, telephone number, email.
Order information, including your name, billing address, shipping address, payment confirmation, email address, phone number.
Account information, including your username, password, security questions.
Purchase information, including items you view, place in your cart, or add to your wish list.
Customer support information, including information you choose to include in communications with us, such as when you send a message through the Services.
Some features of the Services may require you to directly provide us with certain information about yourself. You may choose not to provide this information, but doing so may prevent you from using or accessing these features.
Information We Collect through Cookies
We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information about your interaction with the Services.
Information We Obtain from Third Parties
Finally, we may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:
Companies that support our Site and Services, such as Shopify.
Our payment processors, who collect payment information (e.g. bank account, credit or debit card information, billing address) to process your payment and fulfill your orders and provide you with the products or services you have requested, to fulfill with our contract with you.
When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, kits. software development, third-party libraries and cookies.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of information provided by third parties and we are not responsible for the policies or practices of third parties. For more information, see the section below, Third Party Websites and Links.
How We Use Your Personal Information
Provision of Products and Services. We use your personal information to provide you with the Services in order to fulfill our contract with you, including processing your payments, fulfilling your orders, sending you notifications related to your account, purchases, returns, exchanges or other transactions, creating, maintaining and otherwise manage your account, arrange shipping, facilitate any returns and exchanges, and allow you to post reviews.
Marketing and publicity. We use your personal information for marketing and promotional purposes, such as sending marketing, advertising and promotional communications by email, text message or postal mail, and showing you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.
Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activities. If you choose to use the Services and register an account, you are responsible for keeping your account credentials secure. We strongly recommend that you do not share your username, password or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.
Communication with you. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests to be responsive to you, provide you with effective services and maintain our business relationship with you.
Cookies
Like many websites, we use Cookies on our Site. For specific information about the Cookies we use related to the operation of our store with Shopify, please see https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and Services (including remembering your actions and preferences), to perform analytics and to better understand user interaction with the Services (in our legitimate interests to manage, improve and optimize the Services). We may also allow third parties and service providers to use Cookies on our Site to better tailor services, products and advertising on our Site and other websites.
Most browsers automatically accept Cookies by default, but you can choose to set your browser to delete or reject Cookies through your browser controls. Please note that deleting or blocking Cookies may negatively impact your user experience and may cause some of the Services, including certain general features and functionality, to function incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties, such as our advertising partners.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes in accordance with this Privacy Policy. Such circumstances may include:
With vendors or other third parties who perform services on our behalf (for example, IT management, payment processing, data analysis, customer support, cloud storage, fulfillment and shipping).
With business and marketing partners, including Shopify, to provide services and advertising to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
When you direct us, request or otherwise consent to our disclosure of certain information to third parties, such as to send you products or through your use of social media login widgets or integrations, with your consent.
With our subsidiaries or otherwise within our corporate group, in our legitimate interests to carry out a successful business.
In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligation (including responses to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services , our rights and the rights of our users or others.
In the last 12 months, we have disclosed the following categories of personal information and sensitive personal information (indicated by *) about users for the purposes set out in "How we collect and use your personal information" and "How we disclose personal information":
Category Recipient Categories
Identifiers such as basic contact details and certain order and account information
Business information such as order information, purchasing information, and customer support information
Activity on the Internet or other similar network, such as Usage Data
Vendors and third parties who perform services on our behalf (such as Internet service providers, payment processors, fulfillment partners, customer support partners, and data analytics providers)
Business and marketing partners
Affiliates
We do not use or disclose sensitive personal information for the purpose of inferring characteristics about you.
In the past 12 months, we have “sold” and “shared” (as those terms are defined under applicable law) personal information for the purpose of engaging in advertising and marketing activities, as follows.
Personal Information Category Categories of Recipients
Identifiers such as basic contact details and certain order and account information Business and marketing partners
Commercial information such as records of purchased products or services and purchasing information Business and marketing partners
Activity on the Internet or other similar network, such as Usage Data Business and marketing partners
User Generated Content
The Services may allow you to post product reviews and other user-generated content. If you choose to submit user-generated content to any public area of the Services, this content will be public and accessible to anyone.
We do not control who will have access to the information you choose to make available to others, and we cannot guarantee that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information you make public, or for the accuracy, use or misuse of any information you disclose or receive from third parties.
Third Party Websites and Links
Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, integrity or reliability of any information found on these sites. Information you provide in public or semi-public places, including information you share on third-party social media platforms, may also be visible to other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, in itself, imply any endorsement of the content on such platforms or their owners or operators, except as disclosed on the Services.
Children's Data
The Services are not intended for use by children, and we do not knowingly collect personal information about children. If you are the parent or guardian of a child who has provided us with personal information, you may contact us using the contact details below to request that it be deleted.
As of the Effective Date of this Privacy Policy, we have no actual knowledge that we "share"or "sell" (as those terms are defined in applicable law) personal information of persons under 16 years of age.
Security and Retention of your Information
Please note that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." Additionally, any information you send to us may not be secure while in transit. We recommend that you do not use unsecured channels to communicate sensitive or confidential information.
How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.
Your Rights and Options
Depending on where you live, you may have some or all of the rights listed below regarding your personal information. However, these rights are not absolute, may apply only in certain circumstances, and in certain cases we may deny your request as permitted by law.
Right of Access / Know. You may have the right to request access to the personal information we hold about you, including details related to the ways we use and share your information.
Right to Erase. You may have the right to request that we delete the personal information we hold about you.
Right to Correct. You may have the right to request that we correct inaccurate personal information we hold about you.
Portability Right. You may have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
Right to Opt Out of Selling or Sharing or Targeted Advertising. You may have the right to direct us not to "sell" or "share" your personal information or to opt-out of processing your personal information for purposes considered "targeted advertising," as defined under applicable privacy laws. Please note that if you visit our Site with the global privacy opt-out preference signal enabled, depending on where you are located, we will automatically treat this as a request to opt-out of the “selling” or “sharing” of information for the device and browser you use to visit the Site.
Right to Limit and/or Opt Out of the Use and Disclosure of Sensitive Personal Information. You may have the right to direct us to limit our use and/or disclosure of sensitive personal information to only what is necessary to perform the Services or provide goods reasonably expected by an average individual.
Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.
Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.
Appeal: You may have the right to appeal our decision if we refuse to process your request. You can do this by responding directly to our rejection.
Managing Communication Preferences: We may send you promotional emails, and you can opt out of receiving them at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders you have placed.
You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.
We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, you may designate an authorized agent to submit requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require the agent to provide evidence that you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required by applicable law.
We use Shopify advertising services such as Shopify Audiences to help personalize the advertising you see on third-party websites. I'll stop
To opt out of ad personalization, visit https://www.shopify.com/legal/cookies. Additionally, you can opt out of receiving personalized ads from certain advertisers and ad networks that display ads on the web by visiting https://optout.aboutads.info and https://optout.networkadvertising.org. Please note that opting out of ad personalization will not prevent you from seeing ads, but the ads you see will not be personalized based on your online behavior.
California Residents
California residents have certain additional rights under the California Consumer Privacy Act (CCPA) and other applicable California statutes.
Over the past 12 months, we have collected the following categories of personal information from California residents:
Identifiers, such as basic contact details, IP address and certain account and order information.
Business information, such as order information and customer support information.
Activity on the Internet or other similar network, such as Usage Data.
In the last 12 months, we have disclosed the following categories of personal information of California residents for the following business purposes:
Service providers.
Business and marketing partners.
Affiliates.
The CCPA provides California residents with certain rights regarding their personal information, including the rights to:
Know the information we collect about you.
Request deletion of personal information we have collected about you.
Request more details about how we collect, use and disclose your personal information (including the right to receive details about the specific categories of personal information we collect about you, our sources of information, our business reasons for collecting your personal information and the categories of third parties with whom we share your personal information).
Opt out of the “sale” of your personal information, as defined in the CCPA.
Not discriminate against you for exercising any of your CCPA rights.
You may exercise any of these rights using the methods described in the “Your Rights and Options” section above.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes in our practices or other operational, legal or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last Updated” date, and take any other actions required by applicable law.
How to get in touch with us
If you have any questions about this Privacy Policy or our privacy practices, or if you would like to exercise any of your privacy rights described above, please contact us through our contact form on the Site, or email us at support@ mena.shopping.
If you prefer to contact us by postal mail, you can do so at the following address:
Attn: Privacy Policy Inquiry UAE
If you have any concerns about our handling of your data, you can also lodge a complaint with the data protection authority in your jurisdiction.